1. Payment methods
The fee for each WPLN test component is SGD$40 (plus 9% GST). You can either pay online, and / or you can use a combination of two types of credit (depending on eligibility):
• WPLN assessment fee grant of SGD$28 for each of the five test components
• From 1 February 2020, you will be able use SkillsFuture Credits (SFC) to pay for part of / all the assessment fees.
2 Transfers, cancellations and refunds
Terms and conditions for refunds, transfers and cancellations are listed below.
2.1 Cancellation up to 7 calendar days before the test day
• You can reschedule or cancel your WPLN assessments up to 7 calendar days prior to the chosen test date.
• If you choose to reschedule or cancel a test component, all other test components on the same day will be cancelled.
• If you cancel a test up to 7 calendar days prior the test day, you will receive a full refund in the payment method you used at the point of payment, whether Visa / Mastercard / eNets, assessment credits or SkillsFuture Credits.
Note: the candidate will need to process their own refund of SkillsFuture Credits.
• To reschedule a test: at least 7 calendar days prior to the test, you will need to cancel the current test session and register for a new test session
Example: if the test is on 24 January 2020 (Friday), you can do the cancellation online until 17 January 2020 (Friday).
2.2 Rescheduling or cancelling tests less than 7 days before the test date
Tests during this period cannot be rescheduled or cancelled. There are exceptions for special circumstances such as illness, hardship, death of close kin, National Service emergencies or if you are a victim of a crime. Evidence must be supplied for rescheduling or cancellation (e.g. medical certificate, death certificate).
2.3 No-show on test date
If you do not reschedule or cancel your WPLN assessment(s), and do turn up for your registered test session without informing us in advance:
• You will be recorded as a no-show on the attendance register for the test session in question, and the three-month lock-out period for the use of assessment credits for future tests will apply.
• No attempt will be made to contact you. Any assessment fees paid will be retained and any assessment credits used for payment will be regarded as consumed.
3 Data protection and privacy policy
This section describes how the British Council collects and uses your personal information that we obtain when you register to sit for the WPLN assessments. It is intended to provide further information on how your personal data is used and supplements any information we provide to you at the point when your personal data was collected.
3.1 Purposes
We collect your personal information to allow us to:
- administer your WPLN assessments;
- inform you of and provide you with information on the services we provide (including events and opportunities to participate in projects/programmes);
- use your information in an anonymous form, for informational, research, statistical and training purposes for the development of British Council examinations;
- manage our internal business operations; and
- respond to your questions.
We collect your national identification details (including NRIC, FIN or Passport number) in order to enable:
- SkillsFuture Singapore Agency (SSG) to process the WPLN assessment fee grants; and
- the issuance of your WPLN candidate reports.
3.2 Legal basis for processing your personal data
We will only process personal data where we have a lawful basis to do so. The basis for processing your personal data varies depending on the activity we collected it for. In some occurrences, we may have more than one lawful basis for processing.
The information below summarises the basis on which the British Council processes personal information:
Contract:
British Council processes personal data which is necessary for the administration of your WPLN assessments. This includes, but is not limited to, registration, identity checks, test delivery and issuance of candidate reports.
Legal Obligation:
British Council processes personal data which is necessary to comply with legal obligations. This includes, but is not limited to, providing personal information to regulators, law enforcement agencies and statutory bodies.
Legitimate Interest:
British Council processes personal data in order to meet our legitimate interests as a provider of the WPLN assessments. This includes, but is not limited to, responding to general enquiries, supporting test takers, preventing fraudulent activity and improving our services. We also use other organisations to process your personal information to carry out services on our behalf, including: test delivery, registration and payment processing, legal services. Where we use another organisation, we make sure that your personal information is protected and remains in our control.
Consent:
British Council processes personal data where you have provided your consent to do so. For example, where your personal data is used for Marketing purposes. You may withdraw consent at any time.
Sensitive personal data processing:
British Council processes personal data where medical information is provided to support requests for special arrangements to be made in relation to your WPLN assessments.
Disclosure:
British Council may disclose the relevant information from your WPLN registration or test with:
educational institutions, government agencies, or professional bodies and commercial organisations that recognise WPLN scores. Where we do share personal information with these types of organisations we make sure it is protected so far as it is reasonably possible.
Retention of personal data:
British Council will retain your personal information for as long as it is needed for the relevant purposes listed in the Purposes section. When retaining information for the purpose of administering the WPLN assessments, all test results and records relating to your registration and sitting of the test are held for 3 years after your most recent test result.
We may also retain certain records for other legitimate reasons (including after your relationship with British Council has ended), for example to resolve any potential disputes, to comply with other reporting and retention obligations, or for the prevention of fraud.
3.4 Data protection
British Council complies with data protection law in Singapore and the United Kingdom, including the Personal Data Protection Act (PDPA) and the General Data Protection Regulation (GDPR).
You have the right to ask for a copy of the information we hold on you, and the right to ask us to correct any inaccuracies in that information. If you have concerns about how we have used your personal information, you also have the right to complain to a privacy regulator.
For detailed information, please refer to the privacy section of our website, www.britishcouncil.org/privacy or contact your local British Council office.